IT support in Paris for demanding SMBs and brands

Macinwork has been based at 18 rue Commines (Paris 3rd, Le Marais) since 2013 and supports Paris SMBs across diverse sectors: reinsurance, consulting, live events, creative agencies, art galleries, executive education, fashion. We intervene within 4 hours on critical incidents in the Paris region, with a dedicated technical team that knows your context rather than a rotating helpdesk. Single named contact, on-site or remote visits, a culture of discretion aligned with demanding professional environments.

Pricing depends on user count, expected service level (business hours or 24/7) and scope (workstations, servers, network, telephony). Each engagement is scoped with a personalised proposal after a flat-fee initial audit that precisely defines scope and SLAs before any recurring commitment. Contact us for a quote.

We use secure remote control tools (TeamViewer, ScreenConnect, NinjaOne) with explicit user consent at each session. Sessions are auditable, end-to-end encrypted, and limited to the minimum necessary rights. For travelling employees, we also configure an enterprise VPN and Conditional Access policies that enforce device compliance.

Yes, on-call availability is offered as a contract option. Brands particularly need extended support during Fashion Week and seasonal launches. We calibrate on-call coverage per case: emergency hotline, full technical on-call, or physical on-site presence for critical events.

Yes, it is the norm. Every client is assigned a named technical lead who knows your context, priorities and internal stakeholders. The extended support team operates as backup, but the relationship runs through one person. This model is deliberately the opposite of the rotating helpdesk model used by large outsourcers.

Freshdesk or Jira Service Management depending on client maturity. Every request is tracked with author, date, type, criticality, resolution time and applied solution. A monthly report is delivered to leadership or the IT sponsor: ticket volume, recurring incidents, improvement recommendations, trends.

Yes. VIP handling includes configuration and hardening of executive workstations, international mobility (hotel setups, restricted-country VPNs, partner locations), continuity on the road, personal-device usage policy (BYOD), and absolute discretion. A bespoke service, usually delivered by the named lead directly.

We ensure a clean, documented handover to your new provider or internal IT team: full fleet documentation, operating procedures, technical accounts, incident history. Reversibility is a contractual principle, not an option. You remain the owner of your data, accounts and infrastructure at all times.