General terms of sale
These terms apply to all services delivered by Macinwork SASU (the “Provider”) to its professional clients (the “Client”). The full version is available on request by email at hello@macinwork.com.
1. Purpose
These terms set the conditions under which Macinwork delivers its IT services, including support, managed services, advisory, deployment of technical solutions, cybersecurity and audiovisual installations.
2. Quote and order
Each engagement is the subject of a detailed quote setting the scope, deliverables, schedule and price. The Client’s written acceptance of the quote constitutes a firm order and acceptance of these terms. Any change of scope during the engagement is the subject of an addendum.
3. Pricing and invoicing
Prices are expressed in euros, excluding tax. Applicable VAT is the rate in force on the invoice date. Billing terms (project package, monthly subscription, time and materials) are specified in the quote. Unless otherwise stated, payment is due 30 days end of month by bank transfer.
4. Schedule
Stated dates are indicative and depend on the Client’s active collaboration. Any delay attributable to the Client cannot engage the Provider’s liability and may give rise to schedule and, where applicable, pricing adjustments.
5. Ownership of deliverables
Unless otherwise stated, specific deliverables (configurations, documentation, settings) become the Client’s property after full payment. Macinwork’s generic methodologies, tools and know-how remain the Provider’s exclusive property.
6. Confidentiality
Each party undertakes to preserve the confidentiality of technical, commercial and strategic information exchanged in the course of the engagement. This obligation survives the end of the contractual relationship for a minimum period of 5 years.
7. Liability
Macinwork’s liability is limited to direct damages. In any event, the cumulative amount of indemnities Macinwork may have to pay the Client cannot exceed the total amount of services actually paid by the Client for the engagement concerned over the past 12 months.
8. Termination
Recurring contracts (managed services, fractional CIO) may be terminated by either party with 3 months’ notice by registered letter. Reversibility (transfer of knowledge and data to the Client or a third party) is guaranteed under normal conditions.
9. Governing law and disputes
These terms are governed by French law. Any dispute concerning their formation, performance or interpretation will, failing amicable resolution, be brought before the exclusive jurisdiction of the Paris Commercial Court.